How we communicate with you
The IBTS communicates with its donors in a number of different ways. This section explains how, why and when we will contact you.
Texting is the primary method of contact we use to communicate with donors – by consenting to receive texts; we can then keep you informed about upcoming clinics and any eligibility changes. You will receive the following texts:
|What?||When? ( all approx. dates)||Why?|
|Date for your diary text||7 days before the clinic in your area||To advise you of the next clinic in your area|
|Clinic reminder text|
On day 1 (of 1&2 day clinics)
On day 1&3 of (3&4 day clinics)
To send you a reminder on the days that
clinics are taking place.
|Blood group specific texts||On the day of clinics|
To ask donors of certain blood groups,
where stocks are low, to make a special effort to attend the clinic.
Appointment reminder texts
3 days before your appointment
The day before your appointment
To allow you to reschedule your appointment if the date/time no longer suits and allow us to fill that appointment slot with another donor
To allow you to plan your attendance the following day.
|Thank you text||The next working day after you attend||To thank you for taking the time and effort to attend our clinic, even if you did not get to donate.|
|Donation Issued text||The day after the blood product, made from your donation, is issued to a hospital||To inform you that the time and effort you took to donate was worth it, and your donation is helping provide a life-saving gift to a patient in need.|
Some donors may be contacted where there is an urgent need for their specific blood group or type:
Neonatal Phone Call
(for donors whose blood is specifically suitable for very young babies)
|Just prior to your next clinic||Neonatal Donations have a use by date of only 5 days. We ring neonatal donors to attend our clinics on Mondays, Thursdays, Fridays and Sundays to ensure that we can provide a continuous supply of neonatal units to our Maternity Hospitals.|
|Intra-uterine Transfusion (IUT) Phone Call||Just prior to the blood being needed to be transfused to the baby in the womb||In certain cases where there are complications in a pregnancy it is necessary to provide a transfusion for the baby in the womb. For that reason the donation must be as closely matched to the mother/baby as possible and means that only a small number of donors may match the required criteria.|
|Crossmatch Phone Call||Just prior to the blood being needed by a specific patient||This is where we have an order to provide blood that is crossmatched for a specific patient. In these cases there are only a limited number of donors that match the required criteria.|
|Specific blood group calls||Just prior to your next clinic||In case of shortages of specific blood groups, we may contact some blood group specific donors asking to attend upcoming clinics|
|Returning phone calls / voicemails||After receiving and missing a phone call from donors||To return donor missed calls or voicemails|
Post and digital communications
|Post||Infrequently to send promotional mail about blood donation and correspondence re medical matters||To provide you with up-to-date information on blood donation and to communicate with you following a clinic visit.|
|Infrequently to respond to donor queries, communicate about research projects and keep donors up-to-date about new developments||To answer your queries, ask for your input in research projects and send you an ezine|
|Contact us||This is initiated by donors and via firstname.lastname@example.org on our website or via our Donor Information Line 1850 731137||To facilitate donors asking general questions about blood donation or specific questions about their eligibility to donate or provide feedback/comments on their blood donation experience or suggestions on how we can improve our service to donors.|
|Social media||Social media platforms are monitored and updated Monday to Friday||To communicate with donors via Facebook and Twitter, sharing inspirational stories about donors and patients and general information on blood donation.|