Our commitment

IBTS is committed to delivering a safe and meaningful experience for donors who are eligible to give blood.

We will care for you in a confidential and professional manner and our staff will always be friendly and helpful.  If you cannot be accepted for donation for any reason, our staff will tell you why. We will ensure, based on information supplied by you, that you are fit and healthy before we take your donation.  Any clinic you visit will be safe, clean and comfortable. You will experience as little delay as possible during your visit. 

You will find clear and comprehensible information about our service. 

Below you can view the IBTS Donor Charter developed in 2021 and we will review our Donor Charter action plan annually.