Ombudsman (Amendment) Act 2012

The IBTS came within the remit of the Ombudsman from 1st May 2013.

The other significant provisions in the 2012 Amendment Act are that:

  • public bodies under the Ombudsman's remit are legally obliged to give reasonable assistance and guidance to members of the public in the context of their administrative actions. They are also required to deal with members of the public properly, fairly, impartially and in a timely manner
  • following an investigation of a complaint, the Ombudsman may make general recommendations to public bodies under his remit even if that public body was not the focus of the complaint or investigation
  • if a person fails to comply with a request from the Ombudsman to provide specified information, documents, etc. the Ombudsman may apply to the Circuit Court for an order of compliance
  • the Ombudsman may refer any question of law to the High Court for determination

If you wish to make a complaint about the administrative actions of the IBTS, please contact the office of the Ombudsman.